Frequently Asked Questions


How is Your Offering Different?

JouleSmart offers a comprehensive facility modernization typically not available to small- and medium-sized businesses. Our facility upgrades include heating, ventilating, and air conditioning (HVAC) equipment, as well as lighting and controlsall made possible with no capital outlay by you; you pay for your building upgrades with efficiency achieved. We also help shield you from rising operating costsand performance is guaranteed. We proactively take advantage of utility incentive programs, rolling in any benefits. Moreover, we manage the process from end-to-end and provide complete transparency.

We're unique in our offering—a comprehensive upgrade approach at no upfront cost with assured guaranteed performance.


We already adopted some efficiency measures and didn't see the benefit, how do I know your solution is working?

It's our responsibility to make sure your building performs as promised. It's that simple. The key is optimization, i.e. having all the information, controls, and sensory feedback to take the right action at the right time, on an ongoing basis. Performance is our priority. If energy savings don't cover the full capital cost, it's our risk. in the unlikely event that happens, you will continue to see stable energy savings for the entire term of our agreement. At the end of the contract term, the equipment is yours along with the savings it delivers. All our projects have an insured performance guarantee provided by A.M. Best A+ rated Munich Re.


Why can't my own contractor do this?

Installing a comprehensive JouleSmart Building system requires financial, operational, and technical expertise in many areas.

  • Expertise. We are experts in and oversee the installation of HVAC, lighting, building controls, and communications equipment, incorporating a wide variety of upgrades and efficiency improvements for your business.
  • Immediacy. We can move immediately. Because we fund the purchase and installation of all equipment as well as the timing of all available rebates and incentives, we can push forward without delay.
  • Oversight. We provide Active Oversight, continuously monitoring the JouleSmart Building system for the term of our agreement.
  • Assurance. The JouleSmart Building program has qualified for investment grade performance insurance, thereby providing you assurance that the installation will perform.

In some cases, your existing maintenance contractor can assist us in the installation and ongoing system maintenance.


Why not just take out a bank loan?

Your JouleSmart Building system comes with our guarantee, backed by A.M. Best-rated Hartford Steam Boiler, that our performance will repay capital and deliver you savings. We provide the capital to purchase the equipment and handle the installation. In turn, we offer you the resulting benefits as an ongoing service. We assume the financial risk and manage everything for you.


Will we miss out on the opportunity to participate in utility incentive/rebate programs that promote energy savings?

Not at all. In fact, by working with us, you'll qualify for additional programs. Our solution incorporates available incentive/financing benefits. We augment those with performance guarantees and additional program benefits, including the best tariff fit for you. Moreover, we have the expertise to receive sophisticated utility incentives not typically pursued by small business customers.


Who has successfully implemented the JouleSmart Building upgrade?

We've installed JouleSmart Building systems across the U.S. for all types of buildings and businesses.


What can we do for you?

Financing. We can provide capital for the full upfront cost of your project; we will be repaid through energy savings. We can also provide access to and manage the process for various rebate, incentive, and state-supported loan programs.

Implementation. JouleSmart performs site analysis, oversees installation, operation, and ongoing system maintenance.

Our solution helps facility managers and building owners control costs by providing software, technical expertise, and financial services.


How does Joulesmart get paid?

We're your partners. We get paid by delivering our service and receive a small share of your savings created by the installation and operation of your JouleSmart Building system. As we value transparency, you'll see every step along the wayhow we are doing and how much you are saving.


What's the catch?

There isn't one. Your JouleSmart Building system is made possible by newly affordable hardware and cloud-based software. It's backed by savvy investors that understand small businesses and the challenges of financing infrastructure improvements. It's supported by a new realization by utilities that comprehensive approaches to efficiency are more likely to lead to long-term persistent results. It's strengthened by our decades of industry experience and commitment to helping you improve your business while also becoming a better steward of our Earth.

With our shared value proposition, our interests are always aligned with yours.